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Hospitality AI bots
Amenos Metrics deploys intelligent virtual agents for bookings, guest support and upselling, so every guest gets a fast, seamless experience day or night.
Understaffed front desk vs. Amenos Metrics
Every guest deserves an instant answer.
When staff are stretched thin, guest questions and bookings wait. Here's what changes with an AI concierge on shift.
Without an AI concierge
Guests wait on hold or for a reply
Bookings missed outside business hours
Upsell opportunities go unmentioned
Staff pulled away from the floor to answer questions
Guest experience depends on who's working
Assisted by Amenos Metrics
Guest questions answered instantly, any time
Bookings captured 24/7, no missed calls
Upsells suggested naturally, at the right moment
Staff stay focused on the guests in front of them
A consistent, seamless experience every time
Three jobs the bot handles
An extra pair of hands at the front desk.
Bookings, support and upselling, handled instantly, without adding to your headcount.
Sales
Where the revenue comes from
Track sales by daypart, section and server to spot trends before they cost you a slow week.
Best daypart
Fri dinner
Avg check size
$47.20
Repeat rate
31%
Staffing
The right hands, the right hours
See exactly which days and hours need more coverage, and where you’re overstaffed and bleeding labor cost.
Understaffed
Sat 7–9pm
Overstaffed
Tue lunch
Labor % of sales
29%
Menu performance
What earns its spot on the menu
Rank every dish by margin and movement, so you know what to feature, reprice, or retire.
Highest margin
Short rib
Lowest movement
Beet salad
Menu items tracked
84
A concierge that never clocks out
Consistent service, every hour of the day.
From the very first booking, Amenos Metrics' AI bots handle bookings, support and upselling reliably, any hour of the day.
01 Handle bookings and guest questions instantly, any time of day.
02 Suggest upsells at the moment they're most likely to land.
03 Free your staff to focus on the guest experience, not the phone.
Bookings handled 18 / night
Avg response time 4 sec
Upsell acceptance 32%
Guest satisfaction 4.8 / 5
Support for every shift
One concierge, three different jobs made easier.
D
Director
Deliver a consistent guest experience across every location, any hour of the day.
See fewer missed bookings and complaints from the very first week.
Free up staffing budget previously spent covering after-hours questions.
M
Manager
Free up staff from routine questions so they can focus on service.
Handle after-hours bookings without needing anyone on call.
See guest satisfaction scores improve as soon as the bot goes live.
A
Administrator
Get booking and guest data logged automatically, with nothing to enter by hand.
Stop fielding repetitive guest questions that the bot now answers instantly.
Pull guest interaction reports without building them yourself.
Ready to deploy
See how Amenos Metrics' AI bots handle bookings, support and upselling. No setup required for the call.
